Covid has been tough on all businesses and we’ve all had to adapt to do more with less. That doesn’t mean you can’t and shouldn’t still make a profit. There are a few things you can do to ensure that you maintain peak performance.
- Use technology. Implementing things like RapidReg to pre-register your clients allows your staff more time to deal with other tasks that can’t be automated or outsourced. Not only does this help your staff, it helps the customer to perceive you as a positive and respectable company.
- Ensure employees are happy. Even when working under stressful conditions, happy employees will keep your customers happy, and work being performed with maximum effort. Show your employees how much you and the company appreciates, respects, and values them on a personal level.
- Knowing which customers are high lifetime value customers vs low lifetime value customers. When your customers pre-register for classes, meetings, or events, you can track how many times someone has been there as repeat customers tend to spend more money.