I was doing updates to our website and testing the payment system as a client would see it - booked an appointment through Rapid Reg, did not place payment but found the confirmation email went strait to the spam folder.
This was on a Outlook account but almost all of our clients use hotmail/outlook/live/gmail/yahoo. That is worrying.
When I spoke to Ciara last, I explained I tried to fix this within my templates but you do not get this email until the payment has gone through.
"I have tried to fix this issue by making sure the confirmation of booking email has stated there is a confirmation of payment message sent but they look to be just booking in over and over again - emails not making the difference. "
The “confirm payment” email is the stock standard email that RapidReg supplies, so I know it was not editing.
It is getting very frustrating as people are already conditioned to either enter a 6 digit confirmation code at payment, or it to go through automatically - done and dusted.
Some of our clients are also not from English speaking backgrounds so it needs to be a simple as possible in a streamlined manner.