How to Use Support Requests

Stuck on something? Need advice on how to get started? This is the place to ask questions. Our lovely team, and our fantastic users are ready to help.

Please remember to…

  • Check the support documentation category first (duplicate questions will be deleted).
  • Search other support requests to see if someone has already found a solution

How to Create a Support Request:

  1. Start a +New Topic and post your query with as much detail as possible (it will NOT go live on the community)
  2. We’ll look into your query, modify it to remove any personal information, then post live with a reply so other users can benefit from your question
  3. Once we’ve replied, you’ll be notified